Refund and Cancellation Policy

Scope

This policy covers subscriptions, add-ons, setup fees and Swasthya Credits sold by Swasthyamanasa Healthcare Private Limited (“Swasthya”) to hospitals and clinics. A signed order form or hospital agreement prevails where it says something different. Patient payments to a hospital follow that hospital’s own policy.

Service delivery

All our services are delivered electronically. Nothing is shipped. Access to the subscribed plan or add-on starts when the hospital’s account is activated or the payment is confirmed, normally within one working day. Setup and data migration follow the schedule agreed in the order form.

Cancellation

• An add-on that has not been paid can be cancelled from the hospital console; its charge is removed from the open invoice.
• A subscription can be cancelled at any time by writing to us. Cancellation stops the next renewal; the service stays available until the end of the period already paid.
• Charges for a period that has already started, and setup work already performed, are not reversed by a cancellation unless the order form says so.

Refunds

• A duplicate payment, or a charge made in error, is refunded in full.
• Other refund requests are reviewed against the order form and the service already supplied. Send the request within 30 days of the payment.
• Swasthya Credits are prepaid service credits, not cash; unused credits are not refunded unless required by law or a written contract.
• Approved refunds are started within 7 working days and returned to the original payment method. Your bank or card issuer may take a further 5 to 10 working days to show the amount.

How to ask

Email contact@swasthyamanasahealthcare.com with your hospital name, the invoice number and the payment reference. Online payments are processed by Razorpay under its Terms of Use. See also our Terms of Service and contact details.